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Returns and Reprints

Misprints or damage reported within 10 days of delivery are reprinted or refunded.

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What Is Covered

If boxes arrive misprinted or damaged, report it within 10 days of delivery and we reprint or refund the boxes affected. A misprint means the boxes do not match the design proof you approved: wrong artwork, wrong colours beyond normal print variation, wrong size, or print faults such as smudging or missing areas.

How to Report a Problem

  1. Email info@shopcustomboxes.co.uk within 10 days of delivery.
  2. Include your name, business name and order details.
  3. Attach clear photos of the problem and of the outer packaging if it was damaged in transit.
  4. Let us know the number of boxes affected.

We reply within one working day and agree a reprint or refund with you. If we need to see samples, we will say so and cover the cost of sending them.

Made-to-Order Boxes

Every box is made to your size and artwork, so we cannot take back boxes that were made correctly to the approved proof because they are no longer needed or the size was chosen in error. That is why the free design proof shows the dimensions and the artwork: please check it carefully before approving.

Your Statutory Rights

This policy does not affect your statutory rights.

Returns Questions

Short answers to the questions we are asked most. Not covered here? Ask your own question and we reply by email.

What is covered?

Misprints and damage, reported within 10 days of delivery.

How do I report a problem?

Email a photo of the affected boxes and your order details.

Will you reprint or refund?

We reprint or refund the affected boxes; we will agree which with you.

Can I return boxes I no longer need?

Because every box is made to your order, we cannot take back boxes that were made correctly to the approved proof.

What if the size was wrong on my proof?

The approved proof is the specification; please check sizes carefully before approving.

Do I have to send boxes back?

Usually a photo is enough. If we need samples, we will tell you and cover the cost.

How quickly are reprints made?

We treat reprints as a priority and confirm timing when we agree the reprint.

Is there a time limit?

Yes, 10 days from delivery.

What about colour differences?

Slight variation between screen and print is normal. Clear differences from the approved proof count as a misprint.

Who do I contact?

Email info@shopcustomboxes.co.uk or call +44 7578 382054.