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Free tracked UK mainland delivery in 2–3 working days+44 7578 382054info@shopcustomboxes.co.ukWhatsApp

Shipping and Mailer Boxes

Retail and Product Boxes

Luxury and Gift Boxes

Box Extras

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Delivery

Free tracked delivery to UK mainland addresses, in 2–3 working days after production.

Timings

Custom quoteBy email within one working day
Design proofFree, revised until you approve
Production4–7 working days after proof approval
Delivery2–3 working days after dispatch, UK mainland

Working days are Monday to Friday, excluding UK bank holidays.

Cost

Delivery to UK mainland addresses is free on every order, and every parcel or pallet is tracked. The tracking link is emailed when your boxes leave production.

Where We Deliver

We supply UK businesses and deliver to the UK mainland. For Northern Ireland, the Scottish islands, the Isle of Man, the Isles of Scilly or the Channel Islands, please ask before ordering. We do not deliver outside the UK.

How Boxes Arrive

Corrugated and card boxes are delivered flat, in bundles or outer cartons. Rigid boxes are delivered built, packed to protect the corners. Large orders may arrive on a pallet; tell us about any access limits, such as no lift or a narrow entrance, when you order.

Deadlines

If you need boxes by a particular date, tell us when you request your custom quote. We will say whether the date is realistic before you approve the proof.

Problems on Arrival

Check the boxes when they arrive. Report damage or misprints within 10 days with a photo and we reprint or refund the boxes affected. See returns and reprints.

Delivery Questions

Short answers to the questions we are asked most. Not covered here? Ask your own question and we reply by email.

How much does delivery cost?

Tracked delivery to the UK mainland is free.

How long does delivery take?

2–3 working days after the boxes leave production.

When are the boxes made?

In 4–7 working days after you approve the design proof.

Will I get a tracking link?

Yes, by email when the boxes are dispatched.

Can you deliver beyond the UK mainland?

Free delivery covers the UK mainland. Ask us before ordering for other UK addresses. We do not deliver outside the UK.

Do you deliver to business parks and units?

Yes. Give us any access notes when you order.

Can I choose a delivery day?

Tell us your deadline when you order and we will plan production around it where we can.

What if nobody is in?

The courier will follow their usual redelivery or safe-place process, shown on the tracking page.

How are boxes packed?

Flat boxes are packed in cartons or bundles; built rigid boxes are packed to protect corners.

What if boxes arrive damaged?

Report it within 10 days with a photo and we reprint or refund the affected boxes.